Returns

If you decide not to keep your purchase, simply inform us within 14 days of receipt and you may exchange or receive a company credit, less the shipping costs. All returns must be sent in their original packaging and received in their original condition.

The foregoing does not affect your statutory rights as a consumer.

Damaged Goods

Where you recieve the ordered item in a damaged state, please contact us immediately so that we can resolve the situation quickly.  Any delay in contacting us will mean we cannot ascertain if the damage was caused in transit or by improper use.

Delivery Time Frame

After your order has been received, we will generally check your order and process your payment.  You will be sent an email to confirm that this has been completed and that we have sent your order. The average time for your order to be delivered to you is between 2 - 14 days from confirmation of your order depending on your delivery location and our stock levels.  We will endeavour to inform you if there is to be a delay.

Delivery Charges

The Army Surplus web site delivers worldwide via Australia Post. An average postage charge of A$5.00 applies to orders within Australia, for overseas orders the average charge is A$38.00 (should the actual postage charge be less you will be charged the reduced amount, should the postage charge of your order exceed the average you will be contacted prior to your order being processed for your acceptance). Please note that some items we sell may be illegal or require permits in your location, it is your responsibility to ensure that you are permited to purchase these items prior to ordering.

Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.

Where it is difficult to work out freight charges, a message will appear indicating that we will contact you with freight costs. You can choose to not proceed with the order if the freight charges are not acceptable.

Security & Privacy

All orders are made through a secure web server. For expanded information on our secure server information please see our security page.

We are committed to maintaining your privacy. For our full privacy statement please see our privacy page.

Packing and Insurance

All items are packed to a very high standard. All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.

Ordering Offline

We also accept orders by telephone and fax

• By Phone: Call on (08) 9325-4797 and one of our personnel will be happy to assist you
• By Fax: Write down the order codes and options you wish to purchase and fax together with your payment information to our fax line: Fax: (08) 9221-1907

Payment Methods

We accept most major credit cards including Visa, Mastercard, and Bankcard, Diners and American Express.

We also accept cheques and Money Orders made payable to "Wellington Army Surplus" and mailed to...

Wellington Army Surplus
333-335 Wellington Street
Perth Western Australia 6000

You may also pay by direct deposit into our bank account or by BPAY.  Contact us for these details.

International Customers may be required to arrange a telegraphic transfer of funds for large purchases.

Quality and Value

All items offered for sale on this web site are selected for their quality and value.

Offer to Purchase Terms

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. We will endeavor to keep our information as accurate as possible however. Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.